Damage Policy

Damage Policy
  • All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.
  • If you receive a damaged item, Mr Puzzle Head will assist you in receiving a replacement or refund as quickly as possible - at no cost to you.
  • Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.
  • If there is minor damage to the packaging, please indicate as such when you sign for the shipment.
  • In the unlikely event that you find your product to be damaged upon opening it please notify Mr Puzzle Head Support at click here
  • Please notify Mr Puzzle Head Support of any damages on the product or packaging within 5 days of receipt