Shipping & Returns
Shipping & Returns Policies:
Note: Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt shipping service and delivery.
All packages, unless otherwise stipulated, once processed, go out United Parcel Service (UPS) UPS Standard International. Tracking numbers are given at shipment via email.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
Incorrect Shipping Information
If a package is returned to Mr. Puzzlehead due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Mr. Puzzlehead is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages
Mr. Puzzlehead is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Mr. Puzzlehead will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Damaged Product & Incorrect orders
Mr. Puzzlehead is not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by email within 30 days of placing your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Items not in Stock (Back-orders)
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you. Back-orders are only available for US Residents. International customers will receive a refund for items not shipped.
Refund and Money Back Guarantee
Mr. Puzzlehead stands behind the products we sell. If there is any discrepancy with your order please contact us via email the next business day. Once an order has been shipped it cannot be changed or cancelled. Please contact us with any questions or concerns at firstname.lastname@example.org To obtain a refund, simply return all unopened products (unused) with your original packaging slip inside order marked (Return) and not the reason for return. within 30 days
Shipping Methods Calculated at checkout.
UPS 2nd Day Air
UPS 3 Day (Ground)
UPS Standard International
How to return a product
Please email contact us with your order number and the item you want to return to start the return process.
Ship your unused product, in its original packaging, to the address identified in our email.
Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by our warehouse.
If a restocking applies to returned items, the amount of the fee is 25% of the original total order amount.
Original shipping fees are non-refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description before you place your order.